What are Pre-Orders & Backorders?

Pre-Orders essentially allow you to "reserve" a product by purchasing it before it has been released. Backorders allow you to purchase an out-of-stock product before it's officially restocked. Both Pre & Backordered items are checked out as a regular sale, the only difference is the pre or backordered item won't be shipped out immediately as an item that is not pre-sold or on backorder would.

Shipping Pre & Backorders

The day that pre-ordered items begin shipping out will always be listed right above the actual "Pre-Order" button on eligible products. The listed date is day 1 of our 7-10 day processing window, meaning that your pre-order can be shipped out on said date or any of the 10 business days following said date. 

Backordered items, on the other hand, will be shipped out by the date listed above the actual "Backorder" button, meaning that your backordered products can be shipped out anytime from the date of purchase up until the listed date, and are guaranteed to have been shipped off by that date at the very latest. 

When purchasing pre or backordered items with items currently in stock, the entire package will be shipped on the pre or backorder shipping schedules covered above. You can have your in-stock items shipped earlier if you'd like, but note that this subjects you to additional shipping fees since we'd be sending out 2 separate packages. Send us an email immediately following placement of your order with your order number and which products you'd like to be shipped immediately.

Can I cancel my Pre or Backordered Items?

Pre-Ordered items can be canceled and refunded with no additional fees as long as the pre-sale period is still open. Pre-Ordered items can not be cancelled once the pre-sale period closes. The pre-sale period will always be listed under each product description both above the "Pre-Order" button and below it (in the timer).

Backordered items can not be cancelled due to the dynamic aspect of the Backorder shipping schedule. Backorder "Ship by" dates are dependent upon the day the order is placed and can therefore ship out at varying times.

In the rare case of a stocking issue or delay regarding any pre or backordered product, you will be contacted immediately and you reserve the right to cancel your order if the delay/new shipping dates are unsuitable for your needs.

For any questions or concerns, do not hesitate to Contact Us.